Frequently Asked Questions
How long does the booking process take? What are the methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
Our platform/website is very easy when it comes to booking. Kindly follow the steps below:
- Select your choice of location from the home page using the “Locations” drop down from our menu.
- From our array of beautiful apartments, select the apartment you which to stay in.
- Scroll down to the “Availability” section to ensure that the apartment is available for the dates you wish to book.
- If you are using a computer, to the right of your screen: select the Check-in & Check-Out dates, guests and any other additional option. Discount, Caution Deposit and the Total will be displayed in a section. If you are using your phone, click on “Make a reservation” button.
- Tick the checkbox to accept the “TPA Short-Let Agreement” after which you can click on the “Instant Booking” button.
- Click “Pay Now” from the popup.
- Follow the prompts to make your payment and voila, apartment has been booked!
Yes, you can. Simply click on an apartment, select your check-in & out dates and tap the “Instant Booking” button.
We currently accept payments through your debit card on our platform using the Paystack payment gateway which gives you an overall security protecting your card details for a secured payment transaction.
Using Paystack, there are several payment options available for your convenience like card payment (visa, mastercard, verve), bank transfer, ussd code, etc.
It takes seconds dependending on how quickly your bank allows the transaction to be completed. Immediately payment is successful, your booking automatically marked complete.
To cancel a booking, you have to be a registered guest and must have signed up before completing your booking. You can easily cancel from your guest dashboard.
You can also call us to cancel a booking for you.
Yes, you can easily reach us via our phone numbers located at the bottom of this page or use the contact form on the Contact page to reach us.
We currently do not offer this as a company service at this time but you can contact us to make arrangements for that.
Yes, we do but it is only available to registered and currently signed-in guests at the point of booking.
Discounts are also available for bookings from 2 nights.
For bookings spanning:
- 10 nights – 5% off
- 20 nights – 10% off
- 30 nights – 15% off
NOTE that discounts are available for bookings from 2 nights and above.
Kindly note that to enjoy our discounts, you must be logged-in/signed-in at the point of booking an apartment. Even if you have an account with but do not sign in, you will not be given the discount.
Caution deposit is 20% of the room rate required to be paid as deposit against any damages/loss to apartment property during your stay at Tenny’s Place.
Deposit is refunded within 48hrs of check-out upon confirmation that no damage/loss to apartment property occurred during your stay.
Simply click on “Sign Up” at the top-right-corner of your screen and fill in your details.
If you’re on your mobile phone, click the person-icon at the top-right-corner of your screen and tap the “Register here!” link/text to fill in your details.
The accepted IDs at Tenny’s Place Apartments are Driver’s License, NIN, International Passport and Office ID.
Our Check Ins are after 12AM
Our Check Outs are before 12PM
